Return, Cancellation & Refund Policy

Order Cancellation

Cash on Delivery orders can be cancelled yourself from My Account → Orders or the order tracking page until they are packed:

Cash on Delivery orders cancelled before shipment involve no payment.

Prepaid (online) orders cannot be cancelled from the website. Please contact our support team with your order number. Where a cancellation is approved under this policy, we cancel the order and refund the amount to your original payment method; the refund status is shown on your order page. Once an order is packed or shipped, please contact us for help. Nothing in this section limits your cancellation, return or refund rights under applicable law.

Return Policy

Returns are accepted only for damaged, defective, or incorrect items received.

• Eligible Returns: Customers can request a return only if an item arrives damaged, defective, or different from the product ordered.
• Report Within 48 Hours: Customers must report the issue within 48 hours of delivery.
• Proof Required: Customers must provide clear photos or videos showing the damage or incorrect item, along with the order details.
• Verification: All return requests are subject to review and approval by Tendrils Tech.
• Non-Returnable Items: Products are not eligible for return due to a change of mind, personal preference, or incorrect customer selection.
• Refund or Replacement: Once the claim is approved, Tendrils Tech will arrange a replacement or refund, depending on product availability and the circumstances.
• Original Packaging: Customers should retain the original packaging until the claim is resolved.
• Contact Support: Customers must contact Tendrils Tech customer support to report eligible issues and receive return instructions.

Tendrils Tech reserves the right to verify each claim before approving a return or refund. Nothing in this policy limits any rights available to consumers under applicable law.

Refunds

Approved refunds for online payments are issued to the original payment method through our payment gateway. For Cash on Delivery orders we refund by bank transfer or UPI to details you share with our support team. Refunds are shown as complete only after they are confirmed by the gateway or by our team.